Tell us about your care | Working with the Care Quality Commission
Help make sure everyone receives outstanding health and social care
The Care Quality Commission (CQC) is the independent regulator for health and social care services in England.
CQC inspects health and care services to make sure they are providing safe, effective, compassionate and high-quality care; and take action where needed to protect people who use services. This includes health and care services in the Criminal Justice System. Understanding the views and experiences of people using health and care services is an important part of this.
You can find out more about CQC, what they do and how their inspections work here.
Share your experiences with CQC
If you work with people in contact with the Criminal Justice System or their families, CQC would love to hear from you about the quality of health and care services in your area.
You can share your feedback in the following ways
- fill out a share your experiences webform
- email firstname.lastname@example.org
- call 03000 61 61 61
- write to: CQC national customer service centre, Citygate, Gallowgate, Newcastle, NE1 4PA.
- download the feedback form here
CQC monitors and inspects health and care services in prisons, Young Offender Institutions, and other secure settings, as well as everything from GPs to hospitals, ambulance, mental health and substance misuse services, care homes and supported living services. They are especially keen to hear from groups whose voices are seldom heard, including offenders, ex-offenders and their families.
People in contact with the Criminal Justice System often have significant health needs, and they can face many barriers to getting the health and care services they need. By sharing what you know about people's experiences of care, you can help CQC hold services to account, and collect evidence of good practice to encourage other services to improve.
So if you have seen your service users receive outstanding care, suffer poor care, or if you've had to fight to help them get the care they need, please let CQC know today.