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Monitoring and evaluation

Introductions and overviews

Collecting evidence and conducting evaluation helps your organisation to continually improve and meet the needs of service users. Funders and commissioners are also interested in evidence about organisations and what they achieve and we are all keen to learn about 'what works' to support service users to desist from crime. For Clinks' resources on evaluation and effectiveness click here

Charities Evaluation Services, now part of NCVO, are experts in monitoring, evaluation and quality. As well as being a source of information, they run a range of training courses. Start with their planning tools then take a look at their example outcomes and indicators.

Proving and Improving is a quality and impact tool from the New Economics Foundation.  It’s aimed at social enterprises but will be useful for other organisations too.

Inspiring Impact is a programme that aims to change the way the UK voluntary sector thinks about impact. Find out more about what it aims to do, the thinking behind their work, and the difference they’re making.
The Alliance for Useful Evidence champions the use of evidence in social policy and practice. They are an open–access network of more than 1,400 individuals from across government, universities, charities, business and local authorities in the UK and internationally.
Better evaluation is an international website that has a range of materials and guidance on conducting evaluation.
Evaluation Support Scotland have a range of relevant guidance on different evaluation issues and approaches. Check out the tools they have available and see if any of them might be appopriate or adaptable for your work.
Operations, from the Centre for Charity Effectiveness is a neat and clear guide to monitoring and assessing your organisations’ performance against mutually agreed indicators.

The Big Lottery’s pages Understanding Self Evaluation; A guide to projects supported by Big is based around the grantmakers requirements but is still full of useful advice whether or not you’re funded by (or intend to apply for) Lottery funds.

Support organisations