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Service User Involvement (Archived)

Main Report & Findings (large file - 2.6mb)

Executive Summary (575kb) 

Offenders engaged with the Criminal Justice System (CJS), whether they are in prison or under the supervision of a probation trust, are also citizens. Service user involvement refers to the process by which the people using a service become involved in the planning, development and delivery of that service to make changes and improvements.

Over recent years, there have been efforts in the CJS to promote and develop the involvement of offenders in the services with which they engage. Desistance theory supports the view that playing an active role in one’s community and taking on a measure of responsibility can assist in the offender journey away from crime.

This review investigates the extent and nature of service user involvement in prisons and probation trusts across England & Wales and raises a number of recommendations to improve quality and ensure sustainability.

  • Published September 2011


Best practice in service user involvement in prisons and probation trusts (large file - 1.4mb)


This report contains nine best practice examples of service user involvement in prisons and probation trusts.

It is intended to inform NOMS and prisons and probation trusts about different models of service user involvement in use, and what has made them effective and successful. This will assist NOMS centrally to take this agenda forwards and prisons and probation trusts to learn from different models of working. Each case study identifies the essential requirements for setting up and sustaining the project and many include resource implications.

  • Published September 2011

Other Clinks Service User publications