'User Involvement: A Brief Literature Review' A Faulkner, 2009
"This is a brief literature review, with reference to further reading. I have tried to list as many key references and new (to me) references as I can, and then to explore a few of these in more detail. I have chosen a few useful resources and a few literature reviews to explore in more detail, in order to help us to benefit from the work of others. I have also focused on the practical rather than the theoretical as it seemed to me to be a more useful thread to follow."
Users on Board: beneficiaries who become trustees is a Charity Commisison publication examining the ways in which user involvementcan benefit, and sometimes disrupt, the effective governance of charitable organisations